Service as a Software (Research Notes)

Running notes on the AI-driven service-as-a-software landscape.

0. Other Relevant Resources

1. RIP to RPA: The Rise of Intelligent Automation

1. Horizontal Plays

2. Vertical Plays

2.1. Customer Relationship Management (CRM)

2.1.1. Benchmarks & Datasets

1. Salesforce CRM Benchmark

2.1.2. Products

1. Salesforce Agentforce
2. Salesforce Einstein
3. HubSpot Breeze
4. Aircircle
5. Zoho Zia
6. Freshworks Freddy AI

2.1.3. Open-source

2.2. Sales and Marketing (GTM)